Privacy Policy

This Privacy Policy explains what personal information Sivivane Fund collects, how we use it, when we share it and how we protect it. It applies to campaign owners, donors, visitors and registered users.

Information we collect

• Account — name, email, phone number, password (stored hashed).
• Campaign owners — identity documents, national ID details, beneficiary information, campaign descriptions and supporting evidence submitted for verification.
• Donors — contribution amount, currency, payment phone number and the provider reference needed to process and reconcile the payment. We never receive or store your Mobile Money PIN or payment credentials.
• Technical — log data, device and browser information, security events and a per-request identifier used for diagnostics and abuse prevention. IP addresses may be recorded for privileged administrative actions and keyed (hashed) for risk checks.

How we use it

• To verify campaigns and the people behind them.
• To process, reconcile and, where applicable, refund contributions.
• To operate payouts to verified campaign destinations.
• To detect fraud and keep the platform safe.
• To send transactional notifications, such as a contribution receipt or verification update.

How we share information

We share personal information only where needed to operate the service, process a requested payment, protect the platform, comply with law or respond to a lawful request. Payment information required to initiate and confirm a contribution is shared with the selected payment provider, such as MTN Mobile Money or DeltaPay. We do not sell personal information.

Payment processing

Payments are handled by the provider selected for the transaction. We share only what is required to initiate and confirm a payment. Provider responses and callbacks are reconciled against the authoritative transaction before a payment is completed.

Verification documents

Identity and verification documents are stored on a private, access-controlled disk that is not publicly served. They are accessible only to the campaign owner and authorised verification staff through authenticated requests.

Security

Data is transmitted over HTTPS. Sensitive identifiers are encrypted or keyed-hashed. Access to personal data is limited by role, privileged accounts require two-factor authentication, and administrative access is audited.

Retention

We retain information only for as long as reasonably necessary for the purposes described here, including account administration, reconciliation, dispute resolution, fraud prevention, audit and legal obligations. When information is no longer required, it is deleted, anonymised or securely disposed of where practicable.

Communications

Transactional messages are part of using the platform. Where optional notification channels exist you can manage your preferences in your profile.

Your choices and rights

You may ask us to access, correct or explain how we use your personal information, subject to applicable law and reasonable identity checks. You may also manage optional notification preferences in your profile. Transactional messages required to operate an account or process a contribution cannot always be disabled.

Contact

Privacy questions and requests can be sent to info@sivivanefund.com. For account or payment support, contact support@sivivanefund.com.