Sivivane Fund policies
Refunds
When and how contribution refunds are handled on Sivivane Fund.
Last updated: 20 October 2026
This page explains how refund requests are considered. It reflects how the platform actually works — it does not promise automatic refunds.
When a refund may be considered
- A payment was charged but the contribution did not complete, or was duplicated.
- A campaign is found to be fraudulent or is removed by Sivivane Fund after your contribution.
- A documented error in the amount or campaign.
Refunds are reviewed case by case by platform staff. Approval is not guaranteed, and requests are subject to the funds still being recoverable and to anti-fraud checks.
How to request one
Contact support@sivivanefund.com with your contribution reference, shown on your payment confirmation, and the reason for your request. Staff will review the request against the payment and ledger records.
How refunds are processed
- Approved refunds are returned through the provider used for the contribution, to the verified payment number associated with that contribution. Depending on the provider, this may use a refund flow or a phone-number transfer.
- The refunded amount is limited to the completed contribution amount and is recorded against the original contribution in the ledger.
- Processing time depends on the provider.
Platform fees on a refund
Where a platform fee was charged, whether it is included in a refund is decided as part of the review and communicated to you before the refund is issued.
Effect on the campaign
A refund reduces the amount credited to the campaign and cannot exceed the campaign's available funds. It never causes a campaign balance to go negative.
Contact
Refund requests and questions should be sent to support@sivivanefund.com. General information is available from info@sivivanefund.com.
